How long will it take for my custom board to be shipped?
Once your surfboard order is confirmed by email, it is processed. Your board will go through each manufacturing stage (designing, cutting, shaping, artwork (if applicable), glassing, packing and finally shipping. We try to keep this process within 4-10 weeks, but do not guarantee delivery dates.
Once your order is ready, your surfboard is carefully packed. Ground shipping options will ship with FedEx or UPS within 1 week of production finished. Some international shipments may take longer.
If shipping via air cargo, it will be sent to the closest airport and requires you to pick-up at the cargo airlines office within 48 hours of reaching its destination. Pickups after the 48 hour mark are subject to charges by the airlines storage facility. Currently we use Southwest Air Cargo. Upon booking, we will send you the AWB# (tracking) and a link to the airlines cargo page for any further pick up information. Shipments normally arrive to their cargo destination within 1-5 days.
Please reach out to firstname.lastname@example.org with any questions or changes to shipping as XTR Epoxy Technology is not responsible for any issues due to insufficient shipping information.